- Fixed Term
Job title: Business Analyst
Line manager: Head of Business Improvement Analysis
The new organisation will be a significantly larger, more diverse organisation, employing over 3,000 people. A challenging role, part of a growing business and adding significant value by providing excellent customer service across the new organisation. The role requires excellent communication skills, both written and verbal, with the natural ability to network and build effective relationships with key colleagues across the organisation.
Purpose of the role:
To provide excellent customer service by working in partnership with internal and external stakeholders to ensure our customers’ needs are met and the departmental/team objectives are achieved.
To develop and maintain relationships with internal and external stakeholders in order to support our customers.
To establish and implement effective working arrangements & practices to ensure a consistent level of service delivery in line with the Peabody business plan.
To monitor and review the internal and external environment to ensure compliance and best practice are adhered to.
To ensure the provision of excellent customer service and experience to all stakeholders in order to maximise customer satisfaction.
To externally represent and promote Peabody effectively by creating a consistent, professional and positive image.
To gather and analyse data in order to understand the business change needs during integration and transformation
To process map the ‘as is’ and ‘to be’ status of services, perform gap analysis, impact assessment and develop roadmaps for delivering change.
To facilitate training sessions and workshops for staff to help them meet integration objectives and embed continuous improvement.
To enable stakeholders to make evidence based decisions about the future of their services.
To enable the business to redesign their services in order to reach a transformed status that meets the needs of the new organisation.
To work closely with colleagues in IT and other Integration roles to support and deliver the integration programme.
Implement and support the business in the use of Lean tools such as Information Centres across the business.
To enable the business to make a smooth transition during integration
To support and feed into Peabody’s cultural transformation programme, People First.
To follow Peabody Health and Safety policies and procedures to ensure, as far as is practicable, your own safety and that of others in the workplace. You may be required to undertake specific Health and Safety roles such as Fire Warden or First Aider as part of your duties.
Ability to work independently, exercising good initiative and judgement
Excellent written and verbal communication skills.
Proven time management and prioritisation skills.
Proven experience and ability to deliver excellent customer care and valuing diversity.
Proven attention to detail and ability to work on a variety of tasks simultaneously.
Ability to work under pressure and meet deadlines and targets
To ensure that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organisation
Experience in developing and embedding new business processes and change.
A good understanding of business analysis tools and practical techniques in change management that can be applied to a variety of projects and situations.
Ability to build good relationships and rapport with key stakeholders
An ability to challenge the business, where necessary, and clearly identify and communicate areas of improvement
Ability to effectively communicate the gap between business and technology requirements
Proven experience of effectively managing stakeholder relationships, with the ability to influence and persuade through personal credibility, integrity and professionalism.
Ability to proactively manage conflict between areas of the business
A commitment to the end user of our services
A commitment to continuing professional development.
Ability to demonstrate an understanding of the strategic direction of the business
Ability to work effectively in a team environment
Enthusiastic and energetic
Ability to problem solve and think creatively
Experience of working in change management or service/process improvement
Qualifications in areas such as business analysis; change management or systems thinking.
Date: July 2017
No back ground check is required for this role.
Further job information is available here.