Floating Support WorkerFAM01032
The Kensington and Chelsea Floating Support Service is a specialist service that provides short term support which can last between three months and one year.
Our support aims to help customers develop confidence and skills to live independently within their community, and includes support around emotional wellbeing, physical health, money and budgeting, social skills and links into work or training.
We work with tenants across a wide range of housing tenures.
Working from a person centred approach, customers are fully involved in planning their own care and support, with staff and customers regularly reviewing their support plans to ensure that support needs and aspirations are continuously reflected.
To deliver high quality and effective support services, which promote the independence, wellbeing and inclusion of customers, in accordance with Family Mosaic policies and procedures and the principles of best practice.
- Carry out initial assessments.
- To complete support plans, provide support, and carry out reviews, in accordance with policies and procedures and the requirements of stakeholders and funders.
- Hold a caseload of medium / high support needs clients, and provide support to them on a key-work basis in their own homes or at an alternative venue if required (typical caseloads 20).
- To lead on cases where there is a safeguarding or child protection concern and to ensure safeguarding processes and actions are followed through to case closure.
- Provide practical and emotional support to customers to achieve the outcomes set out in their support plan.
- Support customers to identify, move into, and sustain housing which meets their needs, including supporting customers to ‘bid’ for properties and report maintenance issues
- Support customers to maximise their income, to access benefits, and to budget to cover domestic bills and living expenses
- Support customers to make full use of community facilities, play an active role in their community and take up cultural, recreational, educational and employment opportunities.
- Support customers to maximise their physical and mental health, through liaison with health services and the promotion of a healthy lifestyle.
- Support customers to develop and maintain positive and effective relationships with their family, friends, carers and other professionals
- Implement effective safeguarding practice for vulnerable adults and children in accordance with local authority and Family Mosaic policies, guidance and protocol
- Accurately input customer data onto a client database in a timely manner and ensure records are maintained to evidence compliance with the service specification, commissioner requirements and internal and external key performance indicators
- Work with support workers and support coordinators to manage risks to customers, staff and the community.
- Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare and risk concerns in accordance with Family Mosaic policy.
- Promote self advocacy and advocate where appropriate for all customers
- Participate in customer reviews, team meetings and training course
- Clearly explain the remit of the service to a range of clients and other professionals as appropriate
- Implement the association’s equal opportunities policy as an integral part of all duties and observe the letter and the spirit of the policy at all times;
- Maintain safe practise at all times in accordance with Family Mosaic’s health and safety policy
- Follow all relevant association policies and procedures and undertake any other reasonable requests from your line manager.
- Demonstrable experience of providing support to vulnerable people
- Experience of supporting vulnerable people to live independent lives in the community
- A sound working knowledge of a variety of support interventions and techniques
- A good knowledge of statutory and community services
- A good knowledge of welfare benefits and a practical understanding of tenancy law
- A good knowledge of Safeguarding Vulnerable Adults
- A good understanding of Supporting People and Quality Assessment Framework requirements
- A good understanding of equal opportunities and diversity and how these relate to the support of vulnerable people
- Assessment, Support Planning and Risk Assessment
- Advocacy and liaison
- Ability to use relevant IT software packages (e.g. spreadsheets, word processing and databases)
- Excellent written and communication skills
- Numeracy skills sufficient to advise customers on benefit entitlements, debt issues and household budgeting and management
- Ability to set up and maintain easily accessible administrative systems
- Ability to work with customers in crisis and chaotic situations
- Ability to engage with, motivate and encourage customers
- Able to work on own initiative, as well as a committed team player
- Able to plan own workload and to set and keep to priorities in order to meet performance targets and deadlines
- Able to respond calmly and effectively to defuse and manage conflict and crisis
- Have a proactive and customer centred approach to customer care.
- Ability to consider/assess risk to clients and yourself
- Ability to work with clients who may present with challenging behaviour.
- Ability to work outside of normal office hours.
This post is subject to an enhanced Disclosure and Barring Service check.
Further job information is available here.