Care Navigator ShepwayFAM01168
To act as a community service that supports resolution of identified needs/life stage/change through a person-centred planning process. This will involve identifying local resources to enable individuals to choose the option that best fits their need. Ensuring that individuals connect to appropriate services to support them living independently within the community.
- Function as a community resource that has specialist knowledge in regards to the community’s services and initiatives.
- Look into issues raised by individuals, help to plan the best way forward to enable them to make choices about possible solutions to remain living independently within the community.
- Link individuals into statutory, voluntary and private services where appropriate and necessary.
- Engage with individuals wishing to make positive changes to their health or wellbeing by offering practical support around behavioural change.
- Be able to provide up to date knowledge of local community resources and services and to support people to integrate with their local community.
- Up to date knowledge of welfare benefits.
- Signpost rapid or timely support to help individuals be seen and treated in their place of residence.
- Take appropriate support/signposting action to ensure equity of access or support where people live in areas of hard to reach populations.
- Support individuals to access Advocacy services.
- Support individuals with housing choices, managing repairs and adaptations in their homes including assistive technologies and community equipment where appropriate.
- Be able to work flexibly to take account of appropriate attendance at relevant groups and meetings.
- Apply behavioural change processes to enable people to make positive changes to their health and wellbeing.
- Work without direct supervision in the delivery of plans with individuals to support resolution.
- Work as a lone practitioner, being aware of Family Mosaic’s lone working policy and responsibilities within it. Support systems will be in place; including lone working technology.
- Use resources effectively by managing own workload to maximise benefit to the service user.
- Monitor an individual’s progress in regards to decision and care pathway and to refer/support referral to alternative services where appropriate.
- Assess risk and ability of an individual to proactively work towards resolution through self-management.
- Be able to relate and receive information by verbal and written means and relay this to relevant personnel as applicable and with emphasis on the Family Mosaic Code of Conduct, Data Protection Act and Caldicott Principles.
- Ensure interventions are carried out to the highest standard.
- Support both clinical and non-clinical needs. This will involve feeding back to clinical services details of all the non-clinical issues that may be affecting the customer.
- Report concern of abuse if detected, referring to Family Mosaic Safeguarding Policy.
- Ensure service user documentation is maintained, securely stored and updated as required.
- Respect individual clients and their environment maintaining dignity and confidentiality at all times.
- Contribute to an on-going programme of publicity and promotion of the services ensuring “hard to reach” older people are able to access the service. This will include BME groups, people with physical, sensory and cognitive disabilities and those people living in rural areas or confined to their home.
- Clearly explain the remit of the service to a range of professionals as appropriate to include marketing the service through a variety of outputs to include but not limited to: partner organisations, events, seniors groups.
- To accurately collate performance monitoring data, statistics and case studies for the service
- Use resources effectively by managing own workload to maximise the benefit of the service.
- To work in collaboration with other Family Mosaic departments and colleagues to develop a customer orientated culture, ensuring that a seamless service is delivered to clients. Ensure audit checks are made on a selection of actions initiated to ensure the client has received a satisfactory service and that key performance indicators are met.
- Investigate and respond to client enquiries and complaints and ensure they are resolved effectively and efficiently ensuring timescales are met in line with our complaints policy timeline.
- Ensure that correspondence and comprehensible file notes on all contacts with or about the clients are kept on file and that file notes are factual and free from personal opinions and where appropriate, are clearly identified as confidential.
- Identify personal development needs and action where appropriate. Attend mandatory training and relevant training as requested and participate in customer reviews, team meetings and training courses.
- Implement the association’s equal opportunities policy as an integral part of all duties and observe the letter and the spirit of the policy at all times.
- Implement and maintain safe practises at all times in accordance with Family Mosaic’s health and safety policy.
- Implement effective safeguarding practice for vulnerable adults and children in accordance with Local Authority and Family Mosaic policies, guidance and protocol.
- Undertake such other duties as are appropriate to meeting the responsibilities, policies and procedures and whenever reasonably instructed, which may include working outside normal working hours.
- Of working with and understanding the needs of vulnerable people.
- Of providing support to the designated client group either in a volunteering or professional role.
- Of working unsupervised and as part of a team.
- Of dealing with a wide range of people including clients, staff, commissioners and external agencies.
Knowledge and Understanding
- Working to common goals and targets as part of a team.
- Of the needs of people with physical, sensory and cognitive disabilities.
- Of the principles of risk assessment and risk management in individuals in relation to their health and social needs.
- Understands the importance of a client centred service.
- Understanding of the needs of our client group and the benefits of a flexible, outcome focussed and personalised support service.
- Knowledge and awareness of products, solutions and information on related services provided by the statutory and voluntary sector.
- Understanding of confidentiality and data protection issues.
- Understanding of the need to collect data and the benefits for the service.
- Knowledge of equality, diversity and inclusion as they relate to the designated client group
- An understanding and commitment to customer service objectives and be able to meet the needs of both the internal and external customer.
Skills and Abilities
- Well organised with excellent time management skills, able to arrange and manage workload demands, determine priority tasks, meet tight deadlines and achieve goals.
- Ability to use own initiative, buty know when to seek guidance as appropriate.
- Able to communicate effectively and appropriately with clients, team, stakeholders and partner organisations both verbally and in writing using easy to understand plain English.
- The ability to access appropriate resources for evidence-based practice.
- Demonstrable commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs.
- Fully understands relationships between work processes and the organisation and their impact on work; uses this knowledge in own area to improve work process.
- Acting as a facilitator to resolve conflicts within a team or to maximise the success of the team and maintain effective and supportive relationships with peers and partners.
- Comprehensive IT skills to include a working knowledge of Microsoft Word, Excel, Outlook and Internet. You will be able to make the most effective use of IT systems with attention to detail using available databases.
- Ability to travel across a wide geographical area in a timely and flexible manner.
- Polite, confident and self-motivated.
- Flexible and adaptable.
- Willing and able to manage a process without taking control, empowering individuals to make informed choices.
- Well organised and able to work under own initiative. Responding positively and proactively to changing demands and new developments.
- Able to prioritise competing demands effectively and meet tight deadlines.
- Able to work outside your designated days/hours as required.
- Willing to train and gain qualifications to enhance own ability to undertake role.
- Able to work in other locations as required.
- You will need to have access to a car or other independent means of transport.
- Enhanced Disclosure and Barring service check.
This post is subject to an enhanced Disclosure and Barring Service check.
Further job information is available here.