Housing Support Worker - Fixed Term, Newhythe

  • Hours
  • 18.5 hours per week
  • Salary
  • £9,125 per annum (£18,250 full time equivalent)
  • Location
  • Colchester
  • Closing Date
  • 25/02/2018
    • Contract

    • Fixed Term
    • Job Advert-Role Description

    • Housing Support Worker

      General information about the scheme:

      Newhythe is Family Mosaic’s supported housing scheme for young parents (aged 16-21) in Colchester. With a particular emphasis on 16/17 year olds and care leavers, the contracted target group for the service is described as “vulnerable young parents up to the age of 21 years old with additional support needs and who are open to Adult Social Care or whose children are identified as Children in Need or subject to Child Protection Plans or where it has been agreed there are significant concerns or risks”.

      The scheme consists of 16 self-contained flats and maisonettes plus a large common room/play room, shared garden and play area, plus communal laundry facilities and office accommodation. Staff are present on site between 9.00 and 5.00 Monday to Friday with on-call cover provided by a rota of team managers at night and at weekends.

      The aim of the scheme is to provide a supportive environment in which customers can be helped in a variety of ways to progress towards independent living and gain confidence in their parenting skills.  This is achieved through direct work with individuals and informal group work covering a range of issues including health, child care and leisure activities.  We aim to provide sufficient support to enable all tenants to move confidently into their own homes when they are ready to do so. 

      Newhythe is linked with a similar scheme at College House in Braintree and it may be necessary for the post holder to offer cover on that site in emergencies only.


      • To support customers who are living in the young families’ accommodation.
      • To offer pre-tenancy support to customers whose referrals are accepted but who have not yet moved into the accommodation
      • To offer re-settlement support to customers who have moved on from the accommodation
      • To provide practical and emotional support to customers, including parenting skills.
      • To support customers to understand and sustain their tenancies.

      Key Responsibilities:

      • To provide support to individual customers through a process of assessment, support planning and review.
      • To ensure at all times that the safeguarding of children is paramount.
      • To ensure that customers adhere to the requirements of their tenancy and to the scheme rules.
      • To promote the integration of customers into the local community
      • To provide opportunities by which customers will be enabled to develop independent living skills
      • To provide support andassistance tocustomers in achieving their personal goals and aspirations
      • To encourage tenants to recognise the benefits of additional support services related to their individual needs and assist them in accessing these services.
      • To support customers to access professional or specialist services where necessary.
      • To guide customers in daily living tasks, helping them to develop the life skills which they require.
      • To encourage and support customers to pursue social/recreational activities.
      • To encourage and support customers to pursue training and employment opportunities.
      • To ensure tenant participation, involvement and inclusion throughout the service.
      • To ensure that customers’ views are sought and heard in relation to organisational and support issues.
      • To involve customers in the decision making processes whereby individuals and groups take on responsibilities for themselves and others.
      • To provide basic welfare benefits advice, including referral to specialist welfare benefit advisors and liaison with benefit agencies as appropriate.
      • To be aware of the risks that customers and service pose to themselves and others and to follow Family Mosaic’s procedures for Risk Assessment and Management, with a particular emphasis on Safeguarding.
      • To report any illegal activity by customers to the manager and the police as appropriate.
      • To minimise as far as possible conflict and confrontation within the service between customers and/or visitors.
      • To adhere to all organisational policies and procedures, giving feedback on content where appropriate.
      • To be responsible for personal Health and Safety whilst at work adhering to policy and procedures.
      • To keep accurate and professional records in line with the protocols of the service.
      • To maintain customers’ and company confidentiality.
      • To adhere to professional boundaries and the Company’s Code of Conduct.
      • To maintain excellent and professional relations with visitors to the scheme and other stakeholders with whom you come into contact.
      • To report to managers any concerns that you may have regarding the quality of the service.
      • To keep abreast of legal or statutory changes that may impact upon the work of the service.
      • To produce information and reports if requested.
      • To attend meetings and reviews as required.
      • To undertake other duties that are reasonably requested by senior staff


    • Background check

    • This post is subject to an enhanced Disclosure and Barring Service check.

    • Additional Job Information

    • Further job information is available here.