Intensive Housing Management Officer, Supported Housing Management ServiceFAM01178
- Fixed Term
This post will work across services funded through Intensive housing management charges in LB Hackney.
The post will work in liaison with the Mental Health Floating Support Teamleader, Service Manager and Housing Management Team to deliver an Intensive Housing Management service to Tenants/Licensees with Mental Health and associated support needs and some with a learning disability across our properties in Hackney. The purpose of the post is to ensure that Tenants/Licensees/Licensees can be assisted in a variety of ways to sustain their tenancies and also to assist with move-on as needed. The post will involves some lone working. (You will be provided with a personal safety device for this.)
- Enable Tenants/Licensees/Licensees to maximise their independence and ensure the sustainment of their tenancies.
- Responding flexibly to the varying needs of a mainly mental health client group
- To provide transitional support both pre/post tenancy/license to Tenants/Licensees, including assistance to move-on to independent accommodation, to help furnish, set up utilities and benefit claims and move into their property.
- Welcoming new Tenants/Licensees to services and introduce them to the services and facilities, and all relevant house rules and regulations relating to their accommodation and all common parts and communal facilities.
- To enable Tenants/Licensees to abide by their tenancy/license agreements, giving advice and assistance on dealing with security of their tenancy/license. This includes ensuring the scheme is secure when leaving at the end of each day, checking the communal areas, replacing lost keys and monitoring any additional security measures such as CCTV.
- Assisting with managing the building, including access arrangements, service of appliances and dealing with visitors that are known to present a risk to Tenants/Licensees and disputes/complaints from neighbours. Be the first point of contact for all contractors, agencies and personnel requiring access to the scheme.
- To liaise with Housing and Incomes Officers to assist with rent, service charge collection and arrears recovery, including liaising with Housing Benefit Officers.
- Report any Safeguarding concerns internally and externally.
- Monitoring the performance of contractors including cleaning, gardening and window cleaning, to ensure the communal areas are clear and clean and inviting for Tenants/Licensees and visitors.
- Carry out regular Health and Safety and building checks including fire safety checks and flat checks in conjunction with Tenants/Licensees and ensure any follow up actions such as repair reporting are completed. Maintain accurate and up to date Health and Safety records. Ensure a high standard of cleanliness safety and security within the scheme including any on-site offices.
- To work with Tenants/Licensees to enable them to learn the skills required to manage their own tenancy/license, including how to use appliances and assistance to deal with difficult situations.
- To ensure that Tenants/Licensees are aware and understand to the responsibilities of their tenancy/license and to support them to sustain this.
- Monitor any breaches of the terms of the tenancy/license agreement including non-payment of rent and personal service charges and anti-social behaviour and produce written warnings for low level cases as appropriate.
- Minimizing void losses and be pro-active in efficient void management and turnaround to meet targets, including completing property viewings with potential new Tenants/Licensees and new tenancy/license sign ups as required.
- To liaise with any support agencies working with the Tenants/Licensees and inform them of any incidents or advise them of any warning signs in relation to risks arising from their support needs.Signpost Tenants/Licensees to access professional or specialist services where necessary.
- To encourage Tenants/Licensees to recognise and understand responsibilities around reporting repairs, monitoring the progress against completed works.
- To respond, support and mediate between Tenants/Licensees with any neighbourhood issues or ASB issues.
- To be aware of the risks factors including warning signs, triggers and crisis plans and to follow the Risk Assessment/Management and SOVA procedures. To liaise with support agencies including Care Co-ordinators and GP if there are any concerns.
- To actively engage with Tenants/Licensees that are may be resistant to receiving support and do regular checks on their welfare.
- To do short-term intensive work with Tenants/Licensees in conjunction with any external support agencies to turn around those tenancies which are in immediate danger of failing.
- To keep accurate, up to date records on referrals, refusals, acceptance, daily contact notes and outcomes, reporting on information as requested by the Line Manager. To provide information and reports if requested.
- To be responsible for your own personal Health and Safety whilst at work adhering to policy and procedure including reporting of any unsafe acts or conditions to management.
- To maintain service users and company confidentiality and adhere to professional boundaries and the Companies Code of Conduct.
- To maintain excellent and professional relationships with visitors to the scheme and other stakeholders that may be involved with customer support.
Getting the basics right
1. Ability to work as part of a team as well as lone work effectively - E
2. Effective Report writing and IT Literacy including Word, Excel and date entry systems - E
3. Ability to communicate effectively with customers, staff and external agencies - E
4. Experience and knowledge of Housing Management & basic knowledge of Housing law and Tenancy/license types. Training will be given. - D
All about the People
5. Empathy and kindness for the client group-mental health and learning disability - E
6. Experience and/or knowledge of working with the client group and how to complete Risk Assessments - D
7. Ability to provide excellent customer service - E
Homes to be Proud of
8. Knowledge of Health and Safety in a supported housing environment - E
9. Knowledge of managing voids and monitoring the performance of contractors - D
Experts in our Field
10. To have achieved or be willing to work towards a qualification in Housing Management or a formal qualification in relation to the client group such as QCF in Health and Social Care - D
11. Knowledge of Safeguarding procedures - E
12. Knowledge of equality, diversity and inclusion for this client group and knowledge to be able to challenge discrimination and stigma - E
This post is subject to an enhanced Disclosure and Barring Service check.
Further job information is available here.