Case Worker

  • Hours
  • 37.5 hours per week
  • Salary
  • £17,250.00 per annum
  • Location
  • 3 Northumberland Park Resource Centre, 177 Park Lane,
  • Closing Date
  • 31/10/2017
    • Contract

    • Permanent
    • Scheme

    • The Haringey Families Floating Support Service is a visiting support service specifically for families, young people and teenage parents living in the London Borough of Haringey. We offer customers support regardless of the kind of accommodation people live in; private rented, shared, or living with family or friends.

      Our staff offer support around a range of different areas to enable customers to become as independent as possible. The support includes:

      • Maintaining an independent tenancy
      • Linking in with healthcare services
      • Budgeting and managing money and benefits
      • Increasing social and living skills and broader support networks
      • Links into educations, training and work opportunities

      The service lasts up to 6 months, depending on how much support a person needs.

    • Job Advert-Role Description

    • Purpose

      To deliver high quality and effective support services, which promote the independence, wellbeing and inclusion of customers, in accordance with Family Mosaic policies and procedures and the principles of best practise.

      Key responsibilities

      Provide practical and emotional support to customers to achieve the outcomes set out in their support plan.

      Support customers to identify, move into, and sustain housing which meets their needs, including supporting customers to ‘bid’ for properties and report maintenance issues

      Support customers to maximise their income, to access benefits, and to budget to cover domestic bills and living expenses

      Support customers to make full use of community facilities, play an active role in their community and take up cultural, recreational, educational and employment opportunities.

      Support customers to maximise their physical and mental health, through liaison with health services and the promotion of a healthy lifestyle.

      Support customers to develop and maintain positive and effective relationships with their family, friends, carers and other  professionals

      Implement effective safeguarding practice for vulnerable adults and children in accordance with local authority and Family Mosaic policies, guidance and protocol

      Accurately input customer data onto the client database in a timely manner and ensure records are maintained to evidence compliance with the service specification, commissioner requirements and internal and external key performance indicators

      Work with support workers to manage risks to customers, staff and the community.

      Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfareand risk concerns in accordance with Family Mosaic policy.

      Promote self advocacy and advocate where appropriate for all customers

      Participate in customer reviews, team meetings and training course

      Comply with, and demonstrate commitment to, the association’s equality and diversity policy as an integral part of all duties and observe the letter and the spirit of the policy at all times;

      Maintain safe practise at all times in accordance with Family Mosaic’s health and safety policy

      Follow all relevant association policies and procedures and undertake any other reasonable requests from your line manager.

      Person Specification

      Essential requirements

      Personal qualities

      If you accept a job in Family Mosaic’s care and support services then we expect that you will be as committed to providing excellent customer service as we are – whether you are in direct contact with customers, speaking to them on the phone or dealing with internal colleagues, we expect you to meet the very highest standards of customer service at all times.

      We expect you to be as passionate as we are about making a real difference to people’s lives, and supporting them to be as independent, safe, healthy and happy as they possibly can be.

      You need to be kind and empathetic, and respect the individual characteristics and needs of the very diverse range of customers you’ll be dealing with.And you’ll need a sense of humour, an approachable manner and the resilience to cope with a busy, challenging and emotive job.


      An understanding of customer service in a service delivery setting

      Basic knowledge of health and safety issues relating to care and/or support of vulnerable people

      Knowledge of safeguarding vulnerable adults and children protocols and good practice

      Knowledge of equality, diversity and inclusion as they relate to vulnerable people

      Skills and abilities:

      Ability to communicate effectively with customers, staff and stakeholders in plain, easy to understand English, both in writing and verbally

      Demonstrable customer care skills

      Ability to work flexibly to meet customer needs and service requirements, including working evenings and weekends where the service requires it

      Demonstrable commitment to equality and diversity and a genuine desire to help people with disabilities and/or support needs connect with their community

      Ability to work as part of a team and build and maintain effective and supportive relationships with peers and partners

      Excellent time management skills and demonstrable ability to meet deadlines and achieve goals

      Comprehensive IT skills to include use of Microsoft Office and ability to maintain electronic records, with attention to detail.

    • Background check

    • This post is subject to an enhanced Disclosure and Barring Service check.

    • Additional Job Information

    • Further job information is available here.